Delivery Information


Crafty Cutter Delivery Information

We endeavour to dispatch all orders received by 12pm Monday to Friday (excluding bank & public holidays) the same day. If your order contains any products we manufacture in-house, such as the patterned vinyl, pre-cut decals or acrylic shapes, we ask for a 2 working day dispatch time should the product not be available off-shelf.  Orders received after 12pm on a Friday may not be dispatched until the following Monday, however we pick & pack orders up until our postie arrives, so if your order is urgent, please just give us a call and we can confirm if we are able to dispatch the same day prior to you placing your order.

From Friday 11th February 2022, we’ve streamlined the postage services available to our customers:  

ServiceWeight/SizeCostDelivery Aim from Despatch

RM48

Up to 100g/Large Letter£1.72
Normally arrives in 2-3 business days - Not Guaranteed


RM24

Up to 100g/Large Letter£1.95
Normally arrives in 1-2 business days - Not Guaranteed


Tracked 48

Up to 1kg/Large Letter£2.55
Normally arrives in 2-3 business days - Not Guaranteed

Up to 3kg/Parcel£3.35

Tracked 24

Up to 1kg/Large Letter£3.99
Normally arrives in 1-2 business days - Not Guaranteed

Up to 3kg/Parcel£4.99


Special Delivery by 1pm - Next Working Day

If the order does not arrive the next day, you will be compensated the cost difference between this service and Tracked 24 Parcel pricing.


Up to 500g - Mon to Fri£8.19


1 business day from dispatch - Guaranteed  

Orders received Mon-Thurs before 12pm* will be received Tues-Fri.  Orders received on Fri are only guaranteed for delivery on the Mon, unless the Saturday Delivery Rate is chosen.  Orders received on Saturday-Sunday will be dispatched on Monday* for delivery Tuesday.   


Up to 500g - Saturday Delivery£11.44
501g - 1kg - Mon to Fri£9.62
501g - 1kg Saturday Delivery£12.87
1.001kg - 2kg - Mon to Fri£11.77
1.001kg - 2kg - Saturday Delivery£15.05

Overweight/Oversized Parcels

3kg - 25kg£9.95


Normally arrives in 2-3 business days – Not guaranteed


Free Delivery
Orders over £100.00 - these will be dispatched via a service with a delivery aim of 2 to 3 working days from dispatch. You must select the delivery option at checkout
Click & Collect

If you are local to our offices in Preston, Lancashire – you are really welcome to collect.  Please contact us on 01772 729698 to request the code that will remove the postage cost at checkout and let us know when you need to collect by.


As a small family business ourselves, we understand the impact of the increased cost of living that we’re all facing at present.  We have kept our postage rates the same for the last 3+ years despite receiving numerous increases from the carriers used within that time (and also the packaging materials!)  By streamlining the available options, we’ve been able to negotiate a fantastic rate on Tracked 48 services – large letter sized packages up to 1kg are just £2.55 (previously £3.39) and parcels up to 3kg are now £3.35 (previously £3.78).

We have kept the RM24/48 options for the small orders of up to 100g.  Tracked 24 and Special Delivery options will also be available at checkout – the rates that appear will depend upon the weight and package size of your order (I.e. if your order contains anything larger than an A4, only parcel rates will show.)  It is really important for customers to understand that by choosing the more expensive Tracked 24 service, it does not guarantee a next day delivery and there is every chance that this more expensive service could take as long as a Tracked 48 does to arrive.  Royal Mail seem to be very much back on track but unfortunately due to the instability of staffing levels due to COVID related sickness, delays can be experienced with both Tracked services and we’d therefore recommend that customers go with the more economical option of Tracked 48.  If it is absolutely critical that you receive your order next day, then we would recommend using the Next Day Guaranteed (Special Delivery Service.) 

Next Day Guaranteed by 1pm, ORDERS PLACED BEFORE 12pm WILL BE DISPATCHED SAME DAY ONLY *apart from custom/patterned vinyl, any orders placed after 12 noon with next day guaranteed delivery will not be dispatched that same day. e.g. I've placed my order at 12.05pm on Monday and choose next day delivery. My order will only be dispatched Tuesday for Next Day Delivery on Wednesday. Orders placed on Thursday after 12pm will be dispatched on Friday (this is NOT Guaranteed delivery for Saturday).. Friday, Saturday or Sunday for Next Day delivery will also only be dispatched on the Monday to be delivered for the Tuesday. This is stated in the delivery rates as (Exc. Sat, Sun, Mon).. If you're needing a guaranteed service for Saturday delivery please give us a Ring and we can sort something out as it will cost extra. 

Orders placed on Bank Holiday weekend, will be dispatched on the Tuesday. So your next day Guaranteed will only be received on the Wednesday.  

Please note that due to the ongoing COVID situation, the service delivery time is subject to change.  You can view the latest information on the Royal Mail website.  At the time of writing, next day guaranteed is by 9pm, not 1pm.  

Certain postcodes are excluded from Royal Mail's next day by 1pm service.   Please visit their page to understand whether your postcode is impacted

We expect your order to arrive within 5 working days from dispatch (Monday - Friday excluding bank & public holidays) but are unable to investigate a missing order until 10 working days after Royal Mail's delivery aim for RM24/48 services and 7 working days for Tracked.  

PLEASE ENSURE YOU READ THE INFORMATION REGARDING COVID-19 BEFORE PLACING YOUR ORDER HERE.




This website is Copyright 2022. All Rights Reserved. Crafty Cutter Limited - 09039662

  • Paypal
  • Mastercard
  • Visa
  • Maestro
  • Payment gateway
  • LayBuy