TERMS AND CONDITIONS OF BUSINESS
ABOUT US
1.1 This website is operated by Crafty Cutter Limited. References to "we", "us" and "our" refer to Crafty Cutter Limited.
1.2 By placing an order through our website, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
1.3 These Terms and Conditions should be read alongside our Privacy Policy and Returns Policy.
PRODUCTS
2.1 We take reasonable care to ensure that product descriptions, specifications, pricing and photographs are accurate at the time they are published.
2.2 Colours, finishes and appearances may vary between screens, devices, print batches and manufacturing batches. We cannot guarantee that colours displayed on your device will exactly match the finished product supplied.
2.3 Many of our products are supplied for commercial, craft, manufacturing and small business use. Customers are responsible for ensuring that products are suitable for their intended application, equipment and working environment before purchase and use.
ORDERS
3.1 All orders are subject to acceptance and availability.
3.2 An automated order confirmation email confirms receipt of your order only and does not constitute acceptance of the order.
3.3 We reserve the right to refuse, cancel or limit any order for any reason including, but not limited to:
i) stock availability;
ii) pricing or listing errors;
iii) suspected fraudulent activity;
iv) system or procurement failures;
v) abusive or inappropriate customer behaviour.
3.4 Orders may enter processing shortly after being placed. Once production, printing, cutting or preparation has begun, amendments or cancellations may not be possible.
4. CUT-TO-ORDER, PRINTED & PERSONALISED PRODUCTS
4.1 Many products sold by Crafty Cutter Limited are manufactured, printed, cut, converted, personalised or otherwise prepared specifically to customer requirements after an order has been placed.
4.2 This includes, but is not limited to:
i) custom printed products;
ii) UV DTF products;
iii) personalised items;
iv) vinyl and HTV cut from commercial rolls;
v) custom sheet quantities;
vi) acrylic blanks;
vii) laser cut products;
viii) bespoke packs and mixed material orders;
ix) products prepared to customer-selected sizes, colours or specifications.
4.3 Under the Consumer Contracts Regulations 2013, customised and made-to-order goods are exempt from the standard 14 day cancellation period.
4.4 We therefore do not accept returns, cancellations or exchanges for:
i) change of mind;
ii) incorrect ordering by the customer;
iii) colour, finish or size selection errors;
iv) incompatibility with customer equipment, settings or application methods;
v) slight batch or screen colour variations;
vi) products which have been cut, printed, personalised or prepared to order.
4.5 Acrylic products and printed products are cut and produced specifically for each order and cannot be resold once manufactured. These items are strictly non-returnable unless faulty or incorrectly supplied.
4.6 Customers are responsible for ensuring that they have ordered the correct product, size, finish, colour and quantity prior to checkout.
4.7 We strongly recommend that customers test materials, colours and compatibility with their own equipment, settings and application methods before placing large or repeat orders.
4.8 Due to differences in machinery, calibration, pressure, temperatures, surfaces, software settings and application methods, we cannot guarantee identical results across all customer equipment or processes.
4.9 Whilst we are always happy to offer guidance and assistance where possible based on our experience, any advice or recommendations provided are given in good faith and customers remain responsible for testing and determining suitability for their own specific use, equipment and production methods.
DELIVERY
5.1 Delivery timescales provided are estimates only and are not guaranteed.
5.2 Delays caused by couriers, postal services, weather events, customs processes or other circumstances outside our reasonable control shall not constitute a breach of contract.
5.3 Tracked 24 and similar services are delivery aims rather than guaranteed next day services unless explicitly stated otherwise by the courier.
5.4 Risk in the goods passes to the customer upon delivery.
CLAIMS FOR LOSS, DAMAGE OR SHORTAGE
6.1 Customers must inspect goods upon delivery.
6.2 Claims for damaged, missing or incorrect items must be reported within 48 hours of delivery and supported with clear photographs and relevant information.
6.3 Claims for items believed lost in transit may require completion of a non-delivery declaration before compensation, replacement or refund can be considered.
RETURNS & FAULTY GOODS
7.1 Nothing within these Terms and Conditions affects your statutory rights.
7.2 If goods are faulty, damaged or incorrectly supplied, please contact us promptly with photographs and full details so that the matter can be investigated.
7.3 We reserve the right to repair, replace or refund faulty goods at our discretion and in accordance with applicable consumer legislation.
LIABILITY
8.1 To the fullest extent permitted by law, Crafty Cutter Limited shall not be liable for:
i) indirect or consequential losses;
ii) loss of profits;
iii) loss of business opportunity;
iv) production downtime;
v) material misuse;
vi) incorrect application or storage of products.
8.2 Our total liability in relation to any order shall not exceed the value of the goods supplied.
8.3 Nothing within these Terms excludes liability for death or personal injury caused by negligence, fraud or any liability which cannot legally be excluded.
INTELLECTUAL PROPERTY
9.1 Customers are responsible for ensuring they have appropriate rights or permissions for any artwork, logos, names, trademarks or designs submitted for custom printing or manufacturing.
9.2 We reserve the right to refuse orders which may infringe intellectual property rights or contain offensive, unlawful or inappropriate content.
GENERAL
10.1 We reserve the right to amend these Terms and Conditions at any time without prior notice.
10.2 If any provision within these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
10.3 These Terms and Conditions shall be governed by the laws of England and Wales.
10.4 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.